Frequently Asked Questions
atv99 FAQ — Answers to All Your Questions
Find detailed information on everything from opening an account to bonuses, deposits and withdrawals, and security.
Every day, a large number of players across Bangladesh enjoy slot games, live casino, and cricket betting at atv99. Whether you are new or experienced, it is natural to have questions. On this page we have organized the most frequently asked questions into five topic-based groups — account, deposits and withdrawals, games, bonuses, and security. If you do not find the answer to your question, contact our 24/7 live chat support.
Group 01
Account and Registration
Common questions about opening an account, logging in, and managing your profile.
To open an account at atv99, you need an active mobile number, a valid email address, and you must be at least 21 years old. Enter your name, date of birth, and a preferred password in the registration form. You may later need to provide your national ID or passport details for account verification.
No. Each player may hold only one account. If multiple accounts are found belonging to the same person, they may be closed and any bonuses may be cancelled. This is atv99's policy to ensure a safe and fair gaming experience.
Select the "Forgot password?" option on the login page. A reset link will be sent to your registered email. Click the link and set a new password. If you no longer have access to that email, contact our 24/7 live chat support.
KYC verification confirms that your account is secure and that you are over 21 years of age. It helps prevent money laundering and fraud. Once verification is complete, your withdrawal limit increases and you can enjoy all available features.
Yes, atv99 is fully mobile-friendly. You can log in directly from the browser on any Android or iOS device and play all games. No separate app download is needed; the site adjusts automatically to fit your mobile screen.
Group 02
Deposits and Withdrawals
Detailed information on bKash, Nagad, Rocket, and bank transfer.
atv99 currently accepts deposits via bKash, Nagad, Rocket, Upay, and direct bank transfer. The minimum deposit amount for all methods is ৳200. There are no hidden charges.
After making a deposit via bKash, the balance is usually credited to your atv99 account within a few minutes. There may be a slight delay during periods of high network traffic. If your account is not credited within 15 minutes, contact live chat with your transaction number.
The minimum withdrawal amount from atv99 is ৳800. This limit applies to all payment methods. KYC verification must be completed before withdrawing, otherwise processing may be delayed.
Withdrawal requests are generally processed within 15 minutes to 2 hours. bKash and Nagad are usually the fastest. Bank transfers may take a little longer, especially outside banking hours.
atv99 does not charge any fees of its own for deposits or withdrawals. However, your mobile banking service (bKash, Nagad, etc.) or bank may apply their own transaction charges. Contact your respective service provider for details on those charges.
Yes, Nagad is an approved payment method at atv99. Select Nagad on the deposit page, send money via Nagad to the number shown, and submit the transaction ID. The minimum deposit amount is ৳200.
Group 03
Games and How to Play
All questions about cricket betting, slots, live casino, and fair play.
To bet on BPL or any cricket match, you must first have a balance in your account. Go to the cricket section, select the match, choose your preferred market (match winner, top batter, total runs, etc.), and enter your bet amount. Live betting is also available while the match is in progress.
Among Bangladeshi players at atv99, PG Soft's Fortune Tiger, Mahjong Ways, and Wild Bandito are especially popular. Pragmatic Play's Gates of Olympus and Sweet Bonanza, along with JILI's Fortune Gems and Super Ace, are also widely played. Spribe's Aviator crash game is also getting a strong response.
RTP, or Return to Player, is a theoretical percentage that indicates how much of the total amount wagered a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. This is a long-term average, so results in a single session can be completely different.
atv99's live casino offers live roulette, blackjack, baccarat, and live show games hosted by Evolution Gaming and Ezugi. Experience real-time play with professional dealers on a live camera feed.
atv99 uses software from certified game providers that employ Random Number Generator (RNG) technology. This ensures that every spin or outcome is completely independent and not predictable in advance. These providers are tested by third-party auditors.
Group 04
Bonuses and Promotions
Details on welcome bonuses, wagering requirements, cashback, and VIP benefits.
New members at atv99 receive a 100% bonus on their first deposit — up to ৳10,000. That means if you deposit ৳5,000, you will receive an additional ৳5,000 as a bonus. A 20x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement is the condition that specifies how many times the bonus amount must be wagered before it can be withdrawn. atv99's welcome bonus carries a 20x wagering requirement. Example: if you receive a ৳1,000 bonus, 20x means you must wager ৳20,000 before withdrawing.
atv99's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You move up through higher tiers gradually via regular gaming activity. Cashback rates go up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum per week.
Which games or sections a bonus can be used in depends on the terms of the specific promotion. Some bonuses apply to all sections, while others are for slots or casino only. Read the relevant terms and conditions carefully before claiming a bonus.
atv99 runs referral and special promotional offers from time to time. Visit the promotions page or ask our live chat support to find out about currently active offers. Separate terms and conditions apply to all promotions.
Group 05
Security and Responsible Gaming
Important information on age limits, self-exclusion, data protection, and support.
You must be at least 21 years old to play at atv99. This is a strict policy. Age is verified during registration and confirmed later through KYC. Accounts belonging to underage users are closed immediately.
Yes. atv99 keeps all your information secure using SSL encryption technology. Your personal and payment details are not shared with third parties. Read our privacy policy for more details.
If you feel you need a break from gaming, let our support team know. We will help suspend your account temporarily or permanently. To learn more about responsible gaming, visit our responsible gaming page.
If you repeatedly play to recover losses, it is affecting your family or professional life, or you cannot stop betting — there may be a problem. In that case, take a break and seek professional help. atv99 always encourages responsible gaming.
atv99's support team is available 7 days a week, 24 hours a day via live chat to assist you in Bengali. You can also reach us by email at [email protected] — replies are usually received within a few hours.
Still have questions?
Our Bengali-speaking support team is available 24/7 — chat with us directly via live chat.