🛡️ Safe Betting

atv99 Responsible Gaming — Keep the Fun, Keep the Control

Entertainment should never become a burden — atv99 gives you all the tools and information you need to play safely and with awareness.

Our Promise

atv99 believes that gaming should always be a source of entertainment. We are committed to the mental and financial wellbeing of every user. Following responsible gaming principles is not just our rule — it is our core commitment.

21+ Age Requirement

atv99 is an adults-only platform. No one under the age of 21 may participate on this platform. We strictly follow the age verification process.

Deposit Limit

You can set your own daily, weekly, or monthly deposit limit. This reduces the risk of spending beyond your budget and helps you maintain financial control.

Self-Exclusion

If you feel gaming is getting out of control, you can take a break for a set period. This self-exclusion option is available from 30 days up to permanently.

Time-Out Feature

If you need a temporary break, take a time-out from 24 hours up to six weeks. During the break your account will be suspended and no transactions will be possible.

Betting History

View a full detailed history of all your betting activity, wins, and losses at any time. Understanding your own patterns makes it easier to make informed decisions.

24/7 Support

Our Bengali live chat support is always ready for any questions or help regarding responsible gaming. You do not have to face it alone.

21+ Age Requirement and Child Protection

The minimum age to open an account at atv99 is 21. We are committed to keeping minors completely protected from gambling or betting. If you have children or teenagers in your household, take the following steps:

What to Do for Child Protection

  • Use a password lock on your device so minors cannot access your account.
  • Never save your password after logging in.
  • Always log out after using a shared device.
  • Avoid betting in front of children.
  • Use family parental control software.
21+

For those aged 21 and above only. No account is activated without age verification. This is an integral part of our responsible gaming policy.

Age Verification Process

During registration, atv99 collects the necessary information to confirm your age. If there is any doubt about the age associated with an account, we may request a valid ID and reserve the right to suspend withdrawals until verification is complete.

Control Tools

atv99 helps you keep control of your gaming in your own hands. The tools below can be used at any time.

01

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, it takes effect immediately.

02

Loss Limit

Set a limit on how much you can lose within a given period. Once the limit is reached, betting will be automatically stopped.

03

Session Time Limit

Set a time limit for how long you will play in one sitting. The session will automatically end when the set time is up.

04

Cooling-Off Period

Take a temporary break from 24 hours up to six weeks. During the break, logging in, betting, and depositing will all be unavailable.

How Does Self-Exclusion Work?

Self-exclusion means voluntarily removing yourself from the platform for a set period. Once applied, no login, betting, deposit, or withdrawal will be possible on your account during that time.

  • Minimum self-exclusion duration: 30 days
  • Permanent self-exclusion is also available
  • The duration can be extended but cannot be shortened
  • Promotional emails will not be sent during an active self-exclusion
  • The support team will assist you through this process

To activate self-exclusion, contact 24/7 live chat or email [email protected].

How to Set a Deposit Limit

Go to the settings of your atv99 account and set a deposit limit from the "Responsible Gaming" section.

  • Daily limits take effect immediately
  • Weekly and monthly limits take effect from the next cycle
  • Lowering the limit takes effect right away
  • Increasing the limit requires a 24-hour wait (cooling-off period)
  • Minimum deposit is ৳200 by any method

If you have trouble with limit settings, let our team know via live chat.

Recognize the Warning Signs

If betting feels like a burden rather than entertainment, look at the signs below. Consider whether they apply to you — being honest with yourself matters.

You are spending beyond your budget and placing more bets trying to recover money you have lost.
Your attention is shifting away from family, friends, or work as you become absorbed in betting.
You are hiding your betting from family or the people close to you.
You are playing not for enjoyment but to cope with stress or sadness.
You have tried to stop betting but cannot — you keep coming back.
You are betting by taking on debt or cutting back on essential expenses.
When gaming is on your mind, you cannot focus on sleep, eating, or work.
You keep needing to place bigger bets to get the same excitement — the threshold keeps rising.

If These Signs Apply, What Should You Do?

The first step is to acknowledge the problem. Then talk to us on atv99 live chat — we will help you activate self-exclusion or a time-out on your account. Remember, asking for help is a sign of strength, not weakness.

Responsible Betting Tips

To keep betting as entertainment, follow a few simple habits. These tips will help you stay aware and in control.

The Golden Rules

  • Set a budget in advance and never go beyond it.
  • Do not place more bets hoping to recover money you have lost.
  • Do not think of betting as a source of income — it is entertainment.
  • Do not bet under the influence of drugs or alcohol.
  • Take regular breaks and avoid playing for too long at a stretch.
  • Stay within your limits even after a win.

Set a Time for Gaming

Decide in advance how long you will play. Set an alarm and use the session time limit tool.

Take Breaks

Rest between sessions. Go for a walk, drink some water, spend time with your family.

Keep Track

Write down in a notebook how much you deposited and how much you withdrew each week.

Tell Someone Close to You

Let a family member or trusted friend know about your betting habits — accountability will help you stay in control.

Contact Us for Help

If you have any concerns about gaming or need assistance, reach out to us — we will not judge, we will only help.

atv99 Support Team

24/7 Live Chat
The fastest way to get instant help in Bengali
Email Support

Account Management

To activate self-exclusion, change deposit limits, or permanently close your account, let us know via live chat. Our team will take action within 24 hours.

Your information will remain completely confidential.

Frequently Asked Questions

Find answers to common questions about responsible gaming here.

Yes, once self-exclusion is active, no one can log in to that account — not you, not anyone else. It takes effect at the full account level. There is no way to reactivate the account before the self-exclusion period ends.

Lowering the limit takes effect immediately. However, to increase the limit, a 24-hour cooling-off period must pass — this protects you from decisions made in the heat of the moment. This rule is part of our responsible gaming policy.

Any balance in your account before self-exclusion is activated will be kept safe. Contact the support team at the end of the exclusion period or to arrange a withdrawal. The minimum withdrawal amount is ৳800.

Contact atv99 live chat or email [email protected] immediately. We will temporarily suspend the account and investigate. Protecting minors is our highest priority.

Absolutely. The atv99 support team assists with complete confidentiality. Your personal information and conversations will never be shared with third parties. Feel free to reach out without hesitation.

Yes, all of atv99's responsible gaming tools — deposit limit, loss limit, session time limit, cooling-off period, and self-exclusion — are completely free and available to use at any time. Using them is your right.

Enjoy atv99 Responsibly

Enjoy the entertainment, stay safe. Our games, cricket betting, or live casino — everything is in your control.

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