atv99's Privacy Policy — Your Information Is Safe With Us
atv99 stores your personal information with the highest level of security. Learn how your information is collected, used, and kept secure.
This Privacy Policy ("Policy") applies to all services and websites of the atv99 platform. Please read this policy carefully. By using atv99's services, you agree to the terms of this Privacy Policy. If you have any questions, please contact us.
What Information Do We Collect?
atv99 collects various types of information to provide you with the best service. The following information may be collected from you:
1.1 Personally Identifiable Information
- Your full name and username
- Date of birth (for age verification — our platform is for users aged 21 and above only)
- Email address
- Residential address
- National ID or passport details (during identity verification)
1.2 Financial Information
- Payment method details (bKash, Nagad, Rocket, Upay, bank account)
- Transaction history — records of deposits and withdrawals
- Wallet number and account details (not stored directly, used for verification only)
1.3 Technical Information
- IP address and device details
- Browser type and version
- Cookies and session data
- Time and date of platform access
- Page visit logs and navigation patterns
1.4 Gaming Activity Information
- Play history, bet amounts, and results
- Gaming preferences and experience level
- Records of promotional offer acceptance and usage
Purpose and Use of Information Collection
atv99 uses your information for specific and legitimate purposes. We may use your information for the reasons described below:
2.1 Account Management and Verification
We use your personal information to create, manage, and secure your atv99 account. This information is essential for completing age and identity verification (KYC process).
2.2 Financial Transaction Processing
Financial information is used to correctly process your deposit and withdrawal requests, and to resolve any financial disputes.
2.3 Providing Customer Support
Our 24/7 live chat support team can access the necessary information to resolve your issues quickly. This ensures you receive personalised assistance with every interaction.
2.4 Security and Fraud Prevention
By analysing technical information and gaming activity logs, we detect and prevent any suspicious activity, fraud, or account hacking attempts.
2.5 Ensuring Responsible Gaming
We monitor your gaming patterns to ensure responsible gaming. Where necessary, we may advise you to set limits or take a break.
2.6 Promotional Communications (Based on Consent)
If you agree to receive notifications, we may inform you by email about new offers, bonuses, and promotions. You may withdraw this consent at any time.
Information Sharing and Third Parties
atv99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Payment Processors
To complete financial transactions, we share necessary information with bKash, Nagad, Rocket, Upay, and authorised banks. These organisations operate under their own privacy policies.
3.2 Technology Service Providers
To operate the platform, we work with certain technology partners — such as cloud hosting, security monitoring, and analytics services. These partners have access only to the information required for their work.
3.3 Legal Obligations
We may be required to disclose information under court orders, lawful requests from investigating authorities, or applicable law.
3.4 Game Software Providers
Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game providers may receive limited technical data for game operation purposes. They do not receive your financial or personally identifiable information.
Data Protection Methods
atv99 uses industry-leading technology to protect your information. The key aspects of our security framework are described below:
4.1 Encryption Technology
All data exchanged between you and our servers is protected through SSL encryption technology. This ensures that no one can read or alter your information in transit.
4.2 Password Protection
Your password is never stored directly — it is stored only using a one-way hashing method, which cannot be decrypted.
4.3 Two-Factor Authentication
Two-Factor Authentication is available to keep your account more secure.
4.4 Regular Security Audits
Our systems undergo regular security testing. Any vulnerabilities are identified and resolved promptly.
4.5 Limited Access Policy
Among our staff, only those who need access for their work can view your information. All access is logged and reviewed regularly.
4.6 Response to Data Breaches
In the event of an unexpected data breach, we will notify affected users as quickly as possible and take the necessary corrective steps.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the atv99 website to improve your experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functionality Cookies: Help remember your language preferences and other settings.
- Analytics Cookies: Used to understand site usage patterns — you are not personally identified.
5.2 Cookie Controls
You can delete cookies or block new cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type of information and legal requirements.
6.1 Active Account Information
We retain your information while your account is active. Even after account closure, financial transaction records are retained for a specified period in accordance with legal requirements.
6.2 Inactive Accounts
For accounts that have been inactive for an extended period, we will contact you and notify you before any information is deleted.
6.3 Data Deletion Requests
You may request deletion of your personal information. However, we may be required to retain certain information under legal obligations — in such cases, we will inform you of the reason.
Your Rights
As a user of atv99, you have the following rights over your own information:
- Right to Access: You can find out at any time what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you can request a correction.
- Right to Erasure: In certain circumstances, you can request that your information be deleted.
- Right to Restrict Processing: In certain cases, you can request that the use of your information be limited.
- Right to Data Portability: You can request your information in a portable format.
- Right to Object: You can object to certain types of processing of your information.
- Right to Withdraw Consent: You can withdraw consent given for promotional communications at any time.
To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat.
Protection of Minors' Information
atv99 provides services only to those aged 21 and above. We do not knowingly collect information from any minor.
An age verification process is conducted at the time of registration. If a user registers with a false age, upon becoming aware of this we will immediately close that account and delete all collected information.
Policy Changes and Updates
atv99 reserves the right to update this Privacy Policy as needed over time. If significant changes are made to the policy, we will notify you in the following ways:
- A prominent notice will be published on the website
- A notification will be sent to your registered email
- The date of the change will be updated at the top of this page
Continued use of the platform after changes are made will be considered your agreement to the updated policy. You are therefore advised to visit this page regularly.
International Data Transfer
Our servers and technology partners may be located in various countries. This means your information may be processed or stored outside Bangladesh.
For such transfers, we ensure that adequate protection exists for your information in the recipient country. All international transfers are completed under contractual safeguards.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team is committed to responding to all your inquiries.
Ways to Contact
- 24/7 Live Chat: Log in to the platform and speak with us directly via live chat
- Email: [email protected]
We try to process all privacy-related requests as quickly as possible. Complex matters may take a bit more time to resolve, but we will keep you updated at every step of the process.
Want to learn more or need help?
Our 24/7 Bangla support team is always by your side. Feel free to reach out with any questions or concerns.
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